Our Services

An FCA is a global review of a person’s function across multiple activities and environments. An FCA consists of an interview that can take between 2 to 3 hours and includes completion of standardised and non-standardised assessment tools and observation of the person’s function. An FCA report will provide a comprehensive examination of a person’s ability to complete personal cares and other activities of daily living across multiple environments and the impact their disability or injury has on the successful completion of desired and required activities. An FCA report includes medical and social history, current formal and informal support, living environment, physical, cognitive, psychological, behavioural, and sensory function, employment, community access and leisure activities. An FCA will outline a person’s need for formal support, equipment/assistive technology, home modifications, driving assessment and vehicle modifications to enable them to live their life more independently.

An FCA and Housing Needs Report includes the information outlined above and further outlines the need for an increase or decrease in formal support services and specialised housing requirements including Independent Living Options (ILO), Supported Independent Living (SIL) or Specialist Disability Housing (SDA).

A review of a person’s physical and cognitive function will occur to determine their need for assistive technology. An assistive technology assessment will include assessment, trial and prescription of equipment, aids/appliances and assistive technology options to help you live in your home and community safely and with independence. For low-cost items, a brief letter outlining the need for this equipment may be required, however, for mid and high-cost equipment and aids a comprehensive NDIS report must be completed to justify funding for the purchase of these items related to the person’s disability or injury.

Capacity building services includes an initial meeting and interview to understand your abilities, challenges and goals. Following this we will work collaboratively to find ways to increase your independence and ability to engage in the activities of life you want and need to do every day from self-care activities such as dressing, showering and brushing your teeth, to moving out of home, making friends, or entering the workforce.

A Driving Assessment is completed with a Driver Trained Occupational Therapist (OT) to determine your fitness to drive. A driving assessment includes an off-road assessment of your vision, physical ability to drive, thinking processes and road skills using the Drive Safe Drive Aware app; an on-road assessment is customised to your usual driving style, driver rehabilitation and re-training needs following an injury or inline with your disability needs. Vehicle modifications and ergonomic assessments will occur as required to ensure your car meets your needs.

Off-Road Assessment:

Typically takes 1.5-2 hours and will test your vision, thinking processes and physical fitness to drive. Road skills will be tested using the Drive Safe Drive Aware app to support the understanding of your ability to meet the requirements of the Department of Transport and Main Roads (TMR) criteria to safely drive within the community.

On-Road Assessment:

Typically takes 1-2 hours and includes a practical on-road assessment or driving lesson customised to your driving style and ability to determine your need for a driver rehabilitation program, lessons to learn how to use vehicle modifications, or suitability to continue driving.

After an OT driving assessment, the OT will make a recommendation back to the GP in a formal report, and then the GP makes the final decision about the person’s medical fitness for driving. To continue driving, the GP writes a new QLD Transport Medical Certificate for the person to take to the QLD Transport office for processing; an updated licence is then provided.

A Functional Behaviour Assessment is a comprehensive process used to understand behaviours of concern and risks of harm, and to inform the development of positive, person-centred behaviour support strategies. The assessment includes interviews with the person and their key supports, direct observation across relevant environments, validated tools such as ABC analysis and the Questions About Behaviour Function (QABF), and a review of environmental, sensory, cognitive, and trauma-related factors. The FBA report provides a detailed analysis of behaviour patterns, underlying functions, contributing factors, protective factors, and associated risks, alongside evidence-based recommendations to reduce harm, promote safer environments, support skill development, and enhance quality of life. The FBA supports the development of behaviour support plans, informs clinical decision-making, and ensures that behaviour support is tailored to the person’s individual needs and goals.

A Behaviour Support Plan is a detailed, person-centred document that outlines proactive and evidence-based strategies to reduce behaviours of concern, mitigate risks of harm, and promote skill development, independence, and quality of life. Developed collaboratively with the person, their family, carers, and support network, the BSP is informed by a comprehensive Functional Behaviour Assessment (FBA) and incorporates strategies underpinned by the principles of Applied Behaviour Analysis (ABA), alongside trauma-informed and neuroaffirming practices. The plan includes positive behaviour support strategies, environmental adjustments, and skill-building programs such as communication, emotional regulation, and coping skills, with clear guidelines for safe and ethical responses to behaviours of concern. Where restrictive practices are necessary, the BSP provides clear justification and protocols to ensure they are implemented safely, proportionately, and with a goal of reduction over time. The BSP is a dynamic document, regularly reviewed and updated to remain aligned with the person’s evolving needs, strengths, and goals.

Staff training in positive behaviour support equips support workers, carers, and key stakeholders with the knowledge and practical skills required to implement Behaviour Support Plans (BSPs) safely, effectively, and in line with best practice. Training is tailored to the individual needs of the person being supported and is underpinned by evidence-based Applied Behaviour Analysis (ABA) principles, alongside trauma-informed and neuroaffirming approaches. It includes education on the functions of behaviour, proactive and preventative strategies, skill-building interventions, safe and ethical responses to behaviours of concern, and the appropriate use of any approved restrictive practices. Staff are trained to implement prompting hierarchies to shape and support new behaviours, and to use chaining processes and task analysis to systematically teach and develop functional skills that promote capacity and independence. Training also addresses environmental and communication adjustments to foster engagement and reduce risks of harm. Ongoing training and coaching ensure staff maintain competence, consistency, and responsiveness to the person’s changing needs and goals.

An Outcomes Report provides a structured evaluation of a person’s progress and the effectiveness of behaviour support and capacity-building strategies over the plan period. It documents changes in the frequency, intensity, and impact of behaviours of concern, progress towards identified goals, and reductions in risks of harm. The report also evaluates the safe and ethical application of any restrictive practices where used, and identifies barriers to progress or changes in the person’s environment that may influence outcomes. Clear, updated recommendations are provided to inform future behaviour support planning, staff training, and service delivery, ensuring ongoing alignment with person-centred and evidence-based practice.